MAINSYSTEMS 
Support
The right channel for each type of help.
Find the right channel for KEPLIN functional, technical and platform support.
Platform Support
Enough context to resolve issues faster.
The support model tracks the scope of adoption and routes functional, technical, and operational requests.
Questions about processes and use.
Requests related to the functional behaviour and configuration of the solution.
Integration and development.
Support teams responsible for extensions and applications.
Environments and operation.
Availability and lifecycle incidents and questions.
Improvements and new features.
Framing requests that change the solution or portfolio.
Reference for technical teams.
Consult concepts and paths in the Developer Hub.
Adoption-aligned support.
The channel and level of monitoring are defined according to the plan and criticality of the operation.
FunctionalProcesses and usage
TechnicalCode and integration
OperationPlatform and environments
EvolutionNew features